Chine Software Solutions

Chine Software Solutions Chooses Lauchcloud to Power their forms

Chine Software Solutions uses Launchcloud for branded data capture solutions with their customers.

  • Company Size 5-15
  • Founded In 2015
  • Industry Consulting Services
  • Location Reading, England

“The flexibility of Launchcloud integrations has enabled the business to integrate data in a number of different ways. Field staff are able to submit data which is written into an Excel spreadsheet which is in use by the back- office staff supporting the field team. We have another form which is being used by a customer to submit patient registrations. Using the automated email facility, we push the emails directly into the call centre where the data is picked up by an agent and processed. Another integration sees the data submitted to Launchcloud, and then an automated process reads the data via the Restful API and pushes the data directly into our database. The Restful API is so simple to use, that the integration was working within a couple of hours. The flexibility of integrations coupled with the branding and styling of the web application have give the business a cost-effective portal which looks and feels like a mature application developed in-house, yet in reality was just a few mouse-clicks from conception to delivery.”

Chris Hine

“The flexibility of Launchcloud integrations has enabled the business to integrate data in a number of different ways. Field staff are able to submit data which is written into an Excel spreadsheet which is in use by the back- office staff supporting the field team. We have another form which is being used by a customer to submit patient registrations. Using the automated email facility, we push the emails directly into the call centre where the data is picked up by an agent and processed. Another integration sees the data submitted to Launchcloud, and then an automated process reads the data via the Restful API and pushes the data directly into our database. The Restful API is so simple to use, that the integration was working within a couple of hours. The flexibility of integrations coupled with the branding and styling of the web application have give the business a cost-effective portal which looks and feels like a mature application developed in-house, yet in reality was just a few mouse-clicks from conception to delivery.”

Chris Hine

Challenges

Chine Software Solutions identified their challenges and began to evaluate their options

Chine Software Solutions were using Microsoft Dynamics CRM for data capture with their customers. However Dynamics was presenting a fundamental problem for Chine Software Solutions as it did not help them mobilize their field team and the cost to give the whole team access to the services it needed was too high.

Solution

How Launchcloud met Chine Software Solutions specific needs as a business wanting to integrate a data capture solution into their current CRM platform

The Launchcloud platform offered a scalable low-cost solution to Chine Software Solutions’ data capture needs, with powerful yet simple-to-use forms which could be built and configured by non-technical staff. The API offered by Launchcloud was straightforward to integrate into Chine Software Solutions Dynamics environment. The flexibility of Launchcloud means that Chine Software Solutions now have the capability of capturing data directly into Dropbox, pulling the data via the API, and have configured PDF’s of the captured data. Chine Software Solutions have also handed Launchcloud forms over to thier customers who find it simple to use, and yet the branding options of the web application make it look like an in‑house product.

Saving

The result of implementing Launchcloud as a data management system and what it means for Chine Software Solutions daily work processes

Chine Software Solutions’ field staff use Launchcloud data capture forms for a number of different types of application. One of the best features for Chine Software Solutions is the combination of conditional routing, and being able to make fields mandatory. This ensures that the minimum set of data is always captured on the form, since the form cannot be submitted without it. Chine Software Solutions is now able to self-serve password resets which removes the overhead of IT support staff who were initially worried about the adoption of a new platform, but it has not required in any additional work on their behalf.


There were two alternatives to using Launchcloud: either payment of the user license fee to Microsoft for Dynamics access, or to build an in-house version of Launchcloud and use that as a front-end to the database. Both would have required a significant cost far beyond the Launchcloud license fee, and the Launchcloud feature set is far more comprehensive than either of these solutions could have offered.