Odyssey Chooses Lauchcloud to Power their forms

CASE STUDY

Founded in 2012, ODYSSEY Teams specializes in innovative outdoor team and management development workshops at sea. ODYSSEY Teams’ professional skippers and organizational consultants accompany teams on a sailing yacht voyage. The unique challenges of the sea help its customers explore every aspect of teamwork, leadership and management.

CHALLENGES

ODYSSEY Teams identified their challenges and began to evaluate their options

ODYSSEY Teams needed web and app based forms to connect directly into their Customer Relationship Management system - BASE CRM. Not only did ODYSSEY Teams need offline forms for on-location activities but they needed internal forms for ODYSSEY Team members and web based forms for customer bookings and enquiries. Terva Blankenship from ODYSSEY Teams reached out to Launchcloud after being referred to us by BASE CRM.

SOLUTION

How Launchcloud met ODYSSEY Team’s specific needs as a business currently undertaking a CRM and data-capture platform transition

Terva Blankenship from ODYSSEY Teams found that unlike other data capture systems, Launchcloud gave one-on-one assistance. Terva found that help was always on hand whenever ODYSSEY Teams had any issues via chat support. Launchcloud connected straight to BASE CRM and adapted any solutions that were necessary to meet ODYSSEY Teams needs.

SAVING

The result of implementing Launchcloud as a data management system and what it means for daily ODYSSEY Team’s work processes

Terva was especially impressed with the result due to the amount of thought that Launchcloud puts into the drag and drop submission options. ODYSSEY Teams are always taking advantage of Launchcloud upgrades and new integrations. The Launchcloud support line has given ODYSSEY Teams a smooth informed transition to the Launchcloud app and as ODYSSEY switched CRM platforms.

Odyssey usage results:

“The chat support in Launchcloud is truly incredible. I felt the support team was always willing to go the extra mile to make sure the solution fit our companies needs. There is extensive customization and integration capabilities makes Launchcloud one of the best in the form industry. I heartily recommend Launchcloud.”
Terva Blankenship

  • Company Size

    2-25
  • Founded In

    1991
  • Industry

    Management Consulting
  • Location

    California