FAQ's on Getting Started

Why would I want to use Launchcloud?

The founders of Launchcloud are experienced in data capture, and they know just how important it is for your business, on a day-to-day basis. They are also aware that data capture methods have previously tended to be time consuming and expensive. From this knowledge has come the creation of Lanchcloud; a more efficient and cost effective solution. With Launchcloud you can create forms and share them across mobile devices, then simultaneously capture data from every mobile device. This data is then converted into useful quantified information, that you can view in the Launchcloud system, download and integrate with your systems, and use to make informed, timely and accurate business decisions.

How do I Manage/Add Folders?

Most users like to start in the Folders section of their account. To manage your folders, simply click the Folders button in the lefthand navigation window.

New Launchcloud accounts are automatically populated with three pre-made folders:

  • The "Welcome to Launchcloud" folder includes an instructional form showcasing the best way to use our service. We recommend you start by reading this form.
  • The "Example Forms" folder contains exactly that: several sample forms that highlight some of the ways Launchcloud can be useful for your business.
  • "My First Folder" is empty; you can use this folder to store some of your first forms as you get a hang of Launchcloud. Feel free to rename this folder by clicking on the folder's title.


Adding a Folder

When you think you've got the hang of Launchcloud's folder system, you can create your own by clicking the green 'add' button at the top left hand side of the Manage Folders page.

You will then be prompted to name the Folder. You should choose a name that will help you identify what sort of forms will be contained within the folder, such as Admin Forms or Sales Leads.

When making a notebook, it's important that you remember to switch it to the "live" status, otherwise no one will be able to see the project. Then, click save to complete the creation of your Folder.

You can change all this information later if you need to.


How do I add a Form to a Folder?

Once you've added a Folder, you'll need to populate it with any necessary forms. To do this, click on the folder bar itself and this will take you inside.

You will be directed to the Edit Forms page, containing a reminder that you don't yet have any forms in the Folder. To add a form click on the green 'add' button at the top left of the page.

You will see on this page the project you have just made has already been selected in the drop down list, so all you need to do is give the form you are about to make a name, and click on Save Form.

On saving the form you will see the design page on your screen. It's here that you will design the form you need. 

How do I edit a form?

Editing a form is a simple task but one that will need to be done to keep your forms, documents, and surveys up to date. To edit a form follow our simple 2 min help doc here. 

Editing an Existing Form

How do I download a Sample form from Launchcloud?

As an alternative to making your own forms, you can also get started by downloading any of the pre-made forms offered in the Launchcloud Market. These forms, available for free download, act as a template for some of the most popular use cases of a Launchcloud account. After downloading a form, we encourage you to edit it to reflect your specific business needs.

To download a sample form, start by navigating to the Launchcloud Market by clicking the control panel button in the top navigation bar.

From here, you'll have three main ways to search for a form:

  1. Click the "forms" button in the top navigation bar. This will bring you to a comprehensive list of all of the available forms.
  2. Click on a pre-made collection that sounds relevant to your needs, such as the "Business Essentials" or "Office Manager" collections. These collections only include forms specifically geared toward a certain use case.
  3. Search for a term relevant to the form you're trying to build.

Finally, once you've found a form that meets your needs, click the "Get" button to save it to your account. The next time you go to your Folders Manager you'll see a new folder called "Market Downloads" containing any forms you've saved. You can now move the form to a different folder if you'd like.


How do I add a new Team?

You might benefit from adding a Team of Users who have access to certain forms and folders. The Teams you set up can reflect how advanced you want your sharing options to be.

We have given you a few Team names to help you get started, and each one represents the permission levels you can grant the Users. You can read more about this in our Team support articles, here. 

First, you will need to make a new Team to sit your users inside. To do this click on Users in the left hand navigation and then to teams tab at the top.

Then the green 'add' button on the top left. 

You should give the Team a name; this could be something like South Team, Manager or Field Team. You then need to select what level of access this group will have. Again you will be able to change all this information later on if you need to. When you have finished selecting the access level you just need to click save. You will then see it appear in the list of Teams, and at this point, you can make the Team live.

Once you have done this you can simply add Team Mates by clicking on the Manage button on the right.

If you still need to invite some Users, click here to see our article on Users.


How do I share a Folder with a Team?

Now that is all set up, all you need to do is add the Team to your Folder.

Click on Folders in the left hand navigation and you will see a list; from these select the relevant one.

Click on the plus Teams button on the right. From here you can simply check the Teams you want to attach.

It's as easy as that. As long as all the sliders are switched to live your Users will be able to see the Folder, and all of the forms contained within, the next time they log in to their version of the App online, or on their mobile device. 

If you need any further assistance contact our support team.


How secure is Launchcloud?

The Launchcloud system has the built-in security of Amazon's top-level S3 server, this ensures your data stays safe. This S3 server gives you the same highly reliable, secure and fast infrastructure that Amazon uses to run its global network of websites. All data submitted to Launchcloud is encrypted so your security is ensured with our service.


Who will have access to my Reports and Forms?

Launchcloud lets you decide who has access to your Reports and Forms. This functionality is very flexible; permissions can be different for each Folder or user. You can customize accessibility according to your requirements by simply managing your users, Teams and Folders.


Can I share/export the data collected?

Yes of course, you can export your data to CSV or PDF files. Launchcloud also uses an API feed to help you create seamless integrations with your existing systems. The Launchcloud partnerships allow you to make even quicker integrations with your favorite apps like Salesforce, Base, Google Drive, Dropbox and Mailchimp. Launchcloud is always working on expanding and improving direct integrations; if you would like to make a suggestion why not contact us about it?


What integrations can I get?

The Launchcloud Market also includes other tools, primarily the ability to download pre-made themes and to connect Launchcoud to your favorite apps.

Connecting to external apps allows you to integrate Launchcloud into your existing workflow. For more information on how to set up an integration, visit our support articles.